1/ My account
How can I create my account?
To create your account, simply click on the “Register” space at the top right of the home page on your computer.
My email address is refused, what should I do?
If your email address was refused when creating your account, please check first if it is correct and spelled correctly. An automatic verification system is in place to to validate your email address to ensure the correct receipt of confirmation and shipping emails for your order._cc781905-5cde-3194-bb3b- 136bad5cf58d_
I forgot my password, how do I change it?
If you forgot your password, don't worry! When logging in, click on “Forgot your password? » then enter your email address so that we can send you a recovery email.
Can I change my personal information?
To change your personal information such as your billing address or mailing address; you just have to click on “Modify addresses” in your personal space. You can then modify and/or add a new address.
Is my information protected?
All the personal information that you have provided to us to operate your order or when creating your account will be used exclusively within the framework of our commercial relationship.
Under no circumstances will your information be communicated, shared or sold to third parties. In accordance with the Data Protection Act of January 6, 1978, you have the right to access and rectify your personal data.
2/ Delivery
Do you deliver abroad?
We currently deliver to all countries in the European Union and internationally without any limits.
For all orders made outside metropolitan France, delivery times may be slightly modified depending on their destination.
For deliveries abroad, the recipient may be required to pay customs fees, according to the legislation in force in his country of destination.
Delivery times and methods?
Delays caused by delivery services are not our fault. Delivery costs cannot be reimbursed if the deadlines are not met by their services.
All delivery charges calculated online are subject to change during billing (due to volumetric weight)
3/ Payment
What are the forms of payment accepted ?
Payments will all be made OFFLINE, by Credit Card, Bank Link or Bank Transfer
Is my payment secure?
Your bank information is only used as part of your purchase, thanks to the most secure "SOGESECURE" payment gateway in the world which complies with the European directive DSP2 and strong authentication client. No banking information concerning you will be kept. In addition, our website is 100% secure (HTTPS) and is hosted by WIX.
4/ My order
How can I order?
Our site is designed for professionals, to make purchases you must first register and/or log in,
after that you will have access to all Feelkoo collections to buy online.
Once your items have been selected, you can modify your basket in the box at the top left of your screen.
To proceed to payment, click on the "pay" tab then enter your personal information including your e-mail address, your delivery address and your telephone number.
An invoice will be sent to you by e-mail with the confirmation of your purchase.
Can I modify/cancel my order?
Orders are only validated after OFFLINE payment,
To change or cancel an order already paid for but not shipped, please contact us by phone or What's App at+33 6 95 28 58 93
When will I receive my order?
Once your order has been placed in our online store, we process it within 24 hours, after payment your order will be shipped the same day (if order paid Monday to Friday between 9:00 a.m. and 3:30 p.m.).
Once your package has been entrusted to a carrier, we will send you its tracking number via email and you will only have to wait between 3 to 5 working days (in France) to enjoy your order.
I have a problem with the delivery of my package.
Know above all that all your parcels are carefully prepared by our FEELKOO team. We make every effort to prepare your orders the same day. Orders placed after 15 hours are prepared the next morning. Delivery times apply as soon as you receive a confirmation email from delivery services stating that your package is in their hands. If, however, your order has not reached you (exceed the selected delivery times), we invite you to contact our after-sales service team: What's App au+33 6 95 28 58 93
in order to initiate complaint procedures.
Delays caused by delivery services are not our fault. Delivery costs cannot be reimbursed if the deadlines are not met by their services.
How can I track the delivery of my order?
To follow the delivery of your package, you just need to bring your tracking number that you received by email here and connect to our carrier's website in order to know its status.
Delays caused by delivery services are not our fault. Delivery costs cannot be reimbursed if the deadlines are not respected by their services.
If your order has not arrived at its destination within 10 days in Metropolitan France, please contact us and the delivery services.
I haven't received my order, what should I do?
If you have not received your package although our carrier identifies it as delivered, please contact us byWhat's App au+33 6 95 28 58 93 . We are sincerely sorry for this inconvenience and we will resolve this little problem as soon as possible.
I received a product in bad condition, what should I do?
A quality control is done before each shipment.
If, however, you receive damaged items, it is very important to contact us in order to exchange the product as soon as possible. Please email us: koobylongaro@gmail.com or contact us by What's App au+33 6 95 28 58 93, explaining the situation with your proof of purchase dated less than 7 days and a photo of the defective product. However, if you wish to wear the item despite its defect and you break or tear it, we will no longer be able to operate the warranty.
I received an incomplete order.
We sincerely apologize if this is the case. We invite you to contact us by email koobylongaro@gmail.com or
byWhat's App au+33 6 95 28 58 93 in order to resolve the situation as quickly as possible by returning the missing item to you.
5/ Return and refund.
Can I return my order?
Do you want to return your order because it does not meet your expectations or because it is not your size?
Don't worry, you have 7 days for us to return your order for an exchange or refund.
What are the deadlines for returning my order?
Once your order has been received, you have 7 working days to make a return.
Before making your return, please contact us by email koobylongaro@gmail.com or by What's App au+33 6 95 28 58 93for prior agreement from our after-sales service.
The shipping costs are your responsibility and we will ask you to send us the tracking number by email.
Once the 7-day period has passed, you can no longer be returned.
How do I return my order?
All returns are made by post:
FEELKOO, CIFA 95, 8 rue de la haie coq, 93300, Aubervilliers, France
Before returning, you must contact us to validate the return.
Each return request is studied and must be validated.
Warning: It is very important to return the items to us in their original packaging with all the accessories sent.
For more details, you can consult our conditions of sale.
*The costs and risks of return are always the responsibility of the customer.
** The loss of your package by the postal services is your responsibility and cannot be exchanged and/or refunded.
Can I return SALE items?
Products purchased on Sale cannot be refunded
If, however, you receive damaged items, it is very important to contact us in order to exchange the product as soon as possible. Please contact us by What's App au+33 6 95 28 58 93, explaining the situation with your proof of purchase dated less than 7 days and a photo of the defective product. However, if you wish to wear the item despite its defect and you break or tear it, we will no longer be able to enforce the guarantee.
PRODUCTS PURCHASED DURING SALE PERIODS SUCH AS BLACK FRIDAY AND OTHER PROMOTIONS ARE NOT REIMBURSED. EXCHANGE OR VOUCHER) ARE THE RESPONSIBILITY OF THE CUSTOMER.